Frequently Asked Questions
Is the stair lift repairable?
Kousha Group has the capability to repair both foreign and Iranian stair lifts.
Are the parts of the stair available?
Foreign staircase chair parts are often difficult to find and come at a higher price compared to Iranian counterparts, but Iranian staircase chair parts are available.
Does the stairlift operate on single-phase or three-phase electricity?
The stairlift operates on single-phase electricity, and in the foreign model, it uses a battery.
Is it necessary to replace the railings for the installation of the stairlift?
The Kousha stairlift is installed completely independently of the railings and has its own specific rail.
What is the warranty period for the stairlift?
The warranty period for all Kousha stairlifts is 12 months.
How different are European and Iranian stairlifts?
Kousha has attempted to design and produce the Iranian stairlift by emulating the European model.
Is the Kousha stairlift portable?
The Kousha stairlift is not portable, but it can be moved (if you intend to sell your home or relocate).
Is the speed of the stairlift adjustable?
The speed of the stairlift is set according to the standard and cannot be changed under any circumstances.
Can stairlifts also move items through stairs?
Many customers overlook the fact that the electric stairlift is designed solely for the transportation and mobility of individuals and should not be used for moving goods or belongings.
Electric stairlifts are intended for the ideal conditions of transporting an individual and are not designed for moving goods under any circumstances. It is strongly recommended not to use an electric stairlift for transporting goods, as it can cause damage to the equipment and peripheral parts. This misconception often arises when users compare electric stairlifts with elevator systems, whereas this equipment is specifically designed for the transportation of individuals.
What is the speed of the electric stair lift?
The speed of the electric stair lift chair is designed to be suitable for the age and capabilities of the users. The average speed of the electric stair lift chair is 8cm/s.
Does the stair lift chair require servicing and lubrication?
Under no circumstances does a stair lift have the same wear and tear as elevators and lifts, and it does not require monthly servicing and maintenance.